How do I place an order?
Please see the Ordering Process page.
Do you have minimums?
Yes. Depending on which item you select there will be minimums. They can vary from 1-25 pcs.
What is the turnaround time or lead time?
Our standard lead time is 4 weeks from the Date Design Proof is approved and payment is made. Lead times may increase or decrease based on the volume of orders currently in production. Please plan accordingly and do not wait until the last minute to place time sensitive orders. Once your order is approved and payment is made lead time begins.
Do you allow rush orders?
Yes. If you have a deadline that is less than our standard lead time, please give us a call and we will let you know if we can accommodate your request. Rush fees will be applied accordingly.
Can I cancel or change my order after it has been approved?
Once an order is in production we do not allow changes to be made. Additions will be handled as a separate re-order.
How do I request a Tax Exemption for my account?
Please have your tax exempt certificate available and call our Customer Care Specialists so we can set this up for you.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal. A money order or Cashier’s check may be mailed into us once an estimate has been created with a customer care specialist.
How do I approve my order?
After you have finalized artwork with your sales representative, we will send an email asking for your final approval. This email will include a design proof of your art work and payment instructions. Please take time and carefully review the design proof to make sure that all details are correct. If the design proof is 100% accurate then send a reply email giving final approval. If changes need to be made let us know and your sales representative will contact, you to revise artwork. Please remember that ByoGlobe requires pre-payment on all orders and quoted lead times do not begin until full payment is received. Please review your leagues uniform standards prior to ordering to let your account manager know if there is a standard we need to comply with.
How will my order be shipped?
Our primary shipping service is UPS. Our standard shipping method is UPS ground. Next Day and Second Day Service (UPS) are available at customer expense. Please inspect all orders upon receipt. You must notify us of any discrepancies within 10 Calendar days of receipt. No claims or returns will be accepted after this date.
What happens if I receive my order and there is an error?
ByoGlobe’s goal is customer satisfaction. If there are any issues with your order, we will work with you to determine a fair and equitable resolution. All concerns should be expressed directly to one of our Team Specialist in writing within 10 Calendar days of receipt. No claims, returns, or re-work will be accepted after this date.
ByoGlobe will not replace uniforms that are deemed illegal by your league, it is the customer’s responsibility to ensure that their uniforms are in compliance with their leagues regulations at the time of art approval.